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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Enrollment and Log In

Click on “Reset Password” on the login screen to begin the process of verifying your personal information and creating a new password. If you cannot reset your password with your security question, contact our 24/7 IT Support line for help to reset your password – (866) 889-9258

If you have access to your account, you can access and update your information by going to your “settings” and selecting the “account option.” If you cannot access your account, call our IT support line (866) 889-9258 to update your information in the registration system.

You can self-enroll through our website dhs.lacounty.gov/lahealthportal/, click on  “Enroll Now” or ask your clinic to send you an invitation. You can also call our local LA Health Services help number (844) 804-0055 and select option 3 for phone assistance.

No. The LA Health Portal is a free service offered to all DHS LA County patients. In order to access the LA Health Portal you must enroll and create an account.  You can enroll at any time by clicking on “Enroll Now” on the main LA Health Portal page or ask your clinic to send you an invitation.

Family and Proxy Access

Yes. To help patients and their care partners manage their healthcare needs, proxy access allows a patient to designate a representative “proxy” to have access to their information through the proxy’s LA Health Patient Portal.

If you are a parent or a care partner of a LA Health Services patient and you would like to gain access to the patient’s medical information via LA Health Portal you can ask your clinic or hospital team member to send you an invitation at your next visit or over the phone. You can also call our help number (844) 804-0055 and select option 3.  Make sure  both patient and care partner present are for the call so the patient can authorize consent.

Yes, to revoke access or delete a proxy’s account the patient must call our Cerner support line (866) 889-9258 and ask to have the proxy account deleted.

All the information a patient sees in their LA Health account is viewable by your proxy.

Yes, if you have proxy access for a family member, you can send messages to the family member’s care team including their assigned doctors and health care team.

Medical Record

You may download or print parts of your medical record from the LA Health Patient Portal from their “Health Record Overview”. For a complete copy of your medical record, please contact the Health Information Management Department (Medical Records Department) at the facility where you receive your care.  Click here for the medical record release form.

There are some limitations to which test results are visible through the LA Health Portal.  You can still contact your health care team to discuss results that are not visible. Of note, per California state law certain test results like pathology, PAP smears, and a few lab tests cannot be released on the portal.  You can also call  (844) 804-0055 and select option 3 for questions, or reach us by email at LAHealthHelp@dhs.lacounty.gov.

Note, the majority of test results are released as soon as they are available to patients in the LA Health Portal (labs, radiology results, etc.)

You may see your lab and imaging results on the LA Health Patient Portal website. These results will be available by selecting “Health Record” and choosing “Lab Results” or “Radiology Reports.”  You will be able to see the radiology reports but not the images.

Messaging your Doctor’s Office

Please allow our health care team’s to respond within 3-5 business days. This tool is not for urgent questions.  For urgent questions, please call your clinic or the Nurse Advice Line.

Any member of your health care team may read and answer your message or question. Your message or question will be sent to the right person. All messages you send and read will be part of your medical record.

For health care help, call the Nurse Advice Line at (844) 804-0055 and choose number 2. You may call every day from 7am-7pm.

You can call your clinic  to help you with information regarding your provider/s name.  One tip is to  view your previous lab result to check the provider’s name.

Send your doctor a message by finding your doctor’s name from the dropdown list. If you’re looking for specialty care and you can’t find your doctor’s name, move down the page. You can also do a search by the clinic and specialty clinic name. For example, HARBOR (clinic) – Cardiology (specialty clinic name).

Mobile App/ Technical Support Information

Yes, if you do not have an email account already, you are recommended to create a new email address you can access to then create your LA Health Portal account. You can also ask for assistance from a parent or a care partner to create a proxy account.

Some smart phones have limited storage which limits the number of Apps you can have on your phone. You can use the internet browser (Google Chrome, Internet Explorer, etc) to log into the LA Health Patient Portal here. You can also access our website from other devices such as computers or tablets. Tablets that allow ap download can also be used to download the LA Health Portal app.

LA Health Patient Portal has a free mobile application for Apple devices on the iOS App Store and for Android devices on the Google Play store. Search for “LA Health Portal” and install the app onto your device.