Get Coverage – Patient Financial Services (PFS)

Get Coverage - Patient Financial Services (PFS)

header-title-decorationGet Coverage – Patient Financial Services (PFS)

LA Health Services is committed to helping our patients get coverage through Medi‑Cal or providing financial assistance to patients through our Financial Assistance Programs.

For LA County residents, our Financial Assistance Program is called, the “Ability to Pay Program” or “ATP”. It is no cost (free) for patients with income at or under 200% Federal Poverty Level (FPL) and a reduced cost, sliding scale for those over 200% FPL, these amounts can be found here. Additional information regarding our financial assistance programs can be found by selecting one of the following brochures (العربية, Հայերեն, កម្ពុជា (ខ្មែរ), 普通话, 粵語/廣東話, English, فارس, 한국어, Русский, Español, Tagalog, Tiếng Việt).  Please click here to view the policy.

Our Patient Financial Services staff are available to help you apply, answer your questions or assist you with paying your bill. Most locations are open Monday through Friday between 8:00am – 4:00pm:

To apply for Medi-Cal, you can also apply online via BenefitsCal.com, or via telephone by contacting the DPSS Customer Service Center (CSC) at (866) 613-3777.

If you already applied and are enrolled in Medi-Cal and need help selecting your provider or completing the Health Care Options form, please click here.

Hospital Bill Complaint Program

The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to hospitalBillComplaint.hcai.ca.gov for more information and to file a complaint.