COVID-19 Information

Message to Our Patients

Health Services stands for anti-racism, and continues to serve all with dignity and respect. We are here to help protect your health and safety during the coronavirus (COVID-19) spread. If you have some concerns about COVID-19, you are not alone.

header-title-decorationCOVID-19 Information

To protect your health during this time, we have made some changes to your medical care.

It is important that you attend your scheduled appointments. To keep you safe and healthy, some clinic appointments are in-person and some are on the phone. In-person appointments are available.

If your visit will be done in-person, please note that we are limiting visitors in our facilities. Only pediatric patients and adult patients who need assistance may bring one person with them. Masks are required and will be provided by the facility.

You can contact your health care provider if you have any questions:

  • Online: MyWellness Patient Portal is a secure Health Services webpage where you can email your doctor, access your lab results, and read your doctor’s notes. If you are not signed up, Enroll Now.
  • By Calling. Contact your clinic directly or call 844-804-0055.

Health Services has a COVID-19 Nurse Advice Call Line: 844-804-0055. It’s available from 7:00 A.M. to 7:00 P.M., 7 days per week.

The test for COVID-19 is free. Call your clinic or the COVID-19 Nurse Advice Line at 844-804-0055 for medical advice.  To schedule an appointment at a county test site, go to covid19.lacounty.gov/testing.

The COVID-19 vaccine is very safe. It will prevent you from getting sick with COVID-19. All Health Services patients will receive the vaccine for free. 

All patients over the age of 12 can get the COVID-19 vaccine now.  

We are giving the Pfizer, Moderna the Johnson & Johnson (Janssen) vaccines. For more information about the Johnson& Johnson vaccine, click here.

Online:  Make your appointment online, using the MyWellness Patient Portal, click here for more information on how to schedule your COVID vaccine and access your vaccination record using the portal. If you don’t have an account, click here, to make one.   

Phone:  Call your clinic or 844-804-0055, press Option 2.  

Learn more about the COVID vaccinehere. 

If you are having a medical emergency, emergency rooms will care for you. To help you and our staff, emergency room staff will screen you for COVID-19 like symptoms and decide what treatment you need.

Please note that we are limiting visitors in our facilities. In most cases, only pediatric patients and adult patients who need assistance may bring one person with them.

If you have an urgent need, our Urgent Cares are available. It is okay for you to come in. Please remember to wear a mask. If you have symptoms or questions about COVID-19, please call 844-804-0055 first.

Please note that we are limiting visitors in our facilities. Only pediatric patients and adult patients who need assistance may bring one person with them.

You can get a 3-month supply with most prescriptions. You can also fill your prescriptions by mail. Call 213-288-8480 or ask your pharmacy. If you are already enrolled in the mail delivery program, call 800-500-1853 to use our phone refill system and we will mail it to you. You can still pick up medicines at your pharmacy. Please remember to wear a mask.

Additional Information about Getting Care

Masks are required and will be provided by the facility. In most cases, patients in our hospitals may have 2 visitors a day. Visitors coming to see a patient in the hospital will only be allowed in if they can show one of the following:

  • Vaccination card, photo of a vaccination card, or a digital record. The digital record needs to have a QR code that shows the visitor’s name, date of birth, vaccination dates and type

or

  • Paper copy or digital copy of a negative COVID-19 test result taken less than 72 hours before visiting. The test result must have the visitor’s name and the date of testing

MyWellness is a secure website where you can email your doctor, access your lab results, and read your doctor’s notes. If you are not already enrolled, go to https://dhs.lacounty.gov/mywellness and click “Enroll Now” to sign up today.

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