Following the stay-at-home, wearing a mask, and physical distance directions are the best way to protect yourself and your loved ones. To learn more click here: COVID-19 Frequently Asked Questions (FAQ’s)
To protect your health during this time, we have made some changes to your medical care.
Click on the expandable links below to learn more.
It is important that you attend your scheduled appointments. Most of our clinics are still open and providing care. To keep you safe and healthy during this coronavirus outbreak, some clinic appointments are in-person and some are on the phone.
If you have an upcoming visit, our clinic staff will call you to tell you if the appointment will be done by phone. If your visit will be done in-person, please note that we are limiting visitors in our facilities. Only pediatric patients and adult patients who need assistance may bring one person with them.
We will call you to tell you if your surgery is still scheduled and will let you know if you need to get a COVID-19 test prior to a surgery.
You can contact your health care provider if you have any questions:
Health Services has a COVID-19 Nurse Advice Call Line: 844-804-0055. It’s available from 7:00 A.M. to 7:00 P.M., 7 days per week.
The test for COVID-19 is free. Call your clinic or the COVID-19 Nurse Advice Line at 844-804-0055 for medical advice. To schedule an appointment at a county test site, go to covid19.lacounty.gov/testing.
Vaccines save lives. They have been proven to be effective for more than 200 years. They can protect you and your family from the flu, pneumonia and more. Now we have vaccines for COVID too.
The U.S Food and Drug administration known as the FDA, has given permission to use two vaccines to reduce your chances of getting COVID-19. The two vaccines are from the companies called Pfizer-BioNTech and Moderna and both are proven to be safe. For the Pfizer vaccine, people must be 16 years old and older and for the Moderna vaccines, people must be 18 years old and older.
Right now we are vaccinating our patients who are 65 and older. We are also vaccinating our patients who are healthcare workers, including homecare workers the In-Home Support Services (IHSS) program. Please call your clinic to schedule your vaccine, or click here for your clinic’s phone number.
Health care workers, people living nursing homes, and those 65 years can also sign-up to get the COVID-19 vaccine from the LA County Department of Public Health (LAC DPH) by clicking this link or by calling 833-540-0473 for those without internet.
We want to provide all our patients the vaccine, but right now vaccine supplies are limited. We are following the rules set by the LA County Department of Public Health on when to give the shots, based on who is most at risk. When you are eligible to get the shot, you will hear from us by email, phone and text. We expect the shot will be offered to the general public (others) around Spring/Summer 2021. The best way to be ready is to sign-up for the MyWellness patient portal.
The COVID-19 vaccine is free to everyone, including our patients.
If you are having a medical emergency, emergency rooms will care for you. To help you and our staff, emergency room staff will screen you for COVID-19 like symptoms and decide what treatment you need.
Please note that we are limiting visitors in our facilities. In most cases, only pediatric patients and adult patients who need assistance may bring one person with them.
If you have an urgent need, our Urgent Cares are available. It is okay for you to come in. Please remember to wear a mask. If you have symptoms or questions about COVID-19, please call 844-804-0055 first.
Please note that we are limiting visitors in our facilities. Only pediatric patients and adult patients who need assistance may bring one person with them.
You can get a 3-month supply with most prescriptions. You can also fill your prescriptions by mail. Call 213-288-8480 or ask your pharmacy. If you are already enrolled in the mail delivery program, call 800-500-1853 to use our phone refill system and we will mail it to you. You can still pick up medicines at your pharmacy. Please remember to wear a mask.
Additional Information about Getting Care
In most cases, visitors are not allowed. We are limiting visitors in the hospitals due to the pandemic. We encourage you to keep in touch through phone or video calls.
There are some exceptions. One visitor is allowed if the patient is:
- A minor (the visitor must be the parent or guardian).
- In labor and delivery.
- Receiving end-of-life care.
- Has a caregiver who helps with the patient’s care.
Visitor in other situations or for overnight stays are at the discretion of the clinical team.