Following the stay-at-home, wearing a mask, and physical distance directions are the best way to protect yourself and your loved ones. To learn more click here: COVID-19 Frequently Asked Questions (FAQ’s)
To protect your health during this time, we have made some changes to your medical care.
Click on the expandable links below to learn more.
It is important that you attend your scheduled appointments. Most of our clinics are still open and providing care. To keep you safe and healthy during this coronavirus outbreak, some clinic appointments are in-person and some are on the phone.
If you have an upcoming visit, our clinic staff will call you to tell you if the appointment will be done by phone. If your visit will be done in-person, please note that we are limiting visitors in our facilities. Only pediatric patients and adult patients who need assistance may bring one person with them.
We will call you to tell you if your surgery is still scheduled and will let you know if you need to get a COVID-19 test prior to a surgery.
You can contact your health care provider if you have any questions:
Health Services has a COVID-19 Nurse Advice Call Line: 844-804-0055. It’s available from 7:00 A.M. to 7:00 P.M., 7 days per week.
The test for COVID-19 is free. Call your clinic or the COVID-19 Nurse Advice Line at 844-804-0055 for medical advice. To schedule an appointment at a county test site, go to covid19.lacounty.gov/testing.
Two vaccines (shots) have been approved by the U.S. Food and Drug Administration (FDA); Pfizer and Moderna are the two companies that are making the shots. Health care workers and people living nursing homes are being given the shot before anyone else. Health care workers working in homecare, including the In-Home Support Services (IHSS) program, can sign-up to get the COVID-19 vaccine from the LA County Department of Public Health (LAC DPH) by clicking this link. It is free to you!
Our patients will be able to get the shot as soon as we’re able to give it to them. Patients are eligible based on the rules set by the LA County Department of Public Health. People who are in the highest risk groups, such as those 65 years and older, will have priority to get the shot . Around Spring/Summer 2021, the shot will be offered to the general public (others) to help slow the spread of the virus.
When you are eligible to get the shot, you will hear from us. The best way to be ready is to sign-up for the MyWellness patient portal.
If you are having a medical emergency, emergency rooms will care for you. To help you and our staff, emergency room staff will screen you for COVID-19 like symptoms and decide what treatment you need.
Please note that we are limiting visitors in our facilities. In most cases, only pediatric patients and adult patients who need assistance may bring one person with them.
If you have an urgent need, our Urgent Cares are available. It is okay for you to come in. Please remember to wear a mask. If you have symptoms or questions about COVID-19, please call 844-804-0055 first.
Please note that we are limiting visitors in our facilities. Only pediatric patients and adult patients who need assistance may bring one person with them.
You can get a 3-month supply with most prescriptions. You can also fill your prescriptions by mail. Call 213-288-8480 or ask your pharmacy. If you are already enrolled in the mail delivery program, call 800-500-1853 to use our phone refill system and we will mail it to you. You can still pick up medicines at your pharmacy. Please remember to wear a mask.
Additional Information about Getting Care
In most cases, visitors are not allowed. We are limiting visitors in the hospitals due to the pandemic. We encourage you to keep in touch through phone or video calls.
There are some exceptions. One visitor is allowed if the patient is:
- A minor (the visitor must be the parent or guardian).
- In labor and delivery.
- Receiving end-of-life care.
- Has a caregiver who helps with the patient’s care.
Visitor in other situations or for overnight stays are at the discretion of the clinical team.