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Managed Care Services

The Managed Care Services (MCS) Division works closely with the Department of Health Services (DHS) Ambulatory Care Network clinics, hospitals, and Health Services Administration to ensure that DHS fulfills its contractual and regulatory requirements, operates efficiently and effectively, and provides quality care and services to our managed care patients.

MCS Division provides medical management, operates a member services call center, processes claims, oversees the specialty Appointment Service Center and tracks quality, service and performance data to ensure patients have access to the full spectrum of health services.

We support patients who receive health insurance through Medi-Cal and its managed care programs, and those insured individuals enrolled in the PASC-SEIU (for In-Home Supportive Services) program. MCS Division also oversees a health access program for the uninsured known as My Health LA.

If you are a DHS provider or staff, click here for our Managed Care Services intranet site.