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Outpatient Clinic Appointments

If you are scheduled for an appointment at Olive View-UCLA Medical Center, please arrive to the clinic 15 minutes before your scheduled appointment. Please bring the following information to your appointment:

  1. Photo identification.
  2. Something to verify your address, such as your driver’s license or a utility bill that has been postmarked within the last 30 days. If you cannot show that you live in Los Angeles County, you may not receive non-emergency services unless you have insurance coverage or are able to pay for your care in advance.
  3. Your Olive View-UCLA Medical Center identification card and, if you have health coverage, such as ORSA, Medi-Cal, Medicare, Healthy Way LA, General Relief, or private insurance, your insurance card.
  4. All medications that you are currently taking (prescription, over-the-counter, herbal, etc.) so your doctor can review them.

If you need to reschedule your appointment, please call at least 72 hours (3 days) in advance to the Central Appointment Desk at (747) 210-8000, Monday through Friday, between 8:00 A.M. and 4:30 P.M.

For more information about how to prepare for and get the most out of your visit, click on this link: http://www.ahrq.gov/consumer/beinvolved.htm

Sign Language interpretation services are available by calling (747) 210-8000 at least 2 weeks before your scheduled appointment.

Scheduled Patient Admissions

If you are scheduled to be admitted to the hospital, you will be contacted by our Registration staff during the week before your admission to confirm and review your procedure with you.

When preparing to come for your admission, please leave all valuables, such as jewelry, cash, checks or credit cards, electronic equipment, etc. at home.

Please make sure to bring the following information with you for your admission:

  1. Photo identification.
  2. Something to verify your address, such as your driver’s license or a utility bill that has been postmarked within the last 30 days. If you cannot show that you live in Los Angeles County, you may not receive non-emergency services unless you have insurance coverage or are able to pay for your care in advance.
  3. Your Olive View-UCLA Medical Center identification card and, if you have health coverage, such as ORSA, Medi-Cal, Medicare, Healthy Way LA, General Relief, or private insurance, your insurance card.
  4. All medications that you are currently taking (prescription, over-the-counter, herbal, etc.) so your doctor can review them.
  5. Your completed health care advanced directive form, if you have one. If you do not have one, let the Registration staff know and they can arrange for assistance in creating one.

Unscheduled Visits

If you need to come to Olive View-UCLA Medical Center for an unscheduled visit, such as to the Emergency Room or Urgent Care, please bring some form of photo identification and address verification with you, if possible. For more information about this type of unscheduled visit, click on this link: http://healthcare411.ahrq.gov/featureAudio.aspx?id=835

The Olive Branch Café is located on the first floor and is open from 6:15 A.M. to 7:30 P.M. daily. Additionally, a sandwich/coffee cart is available in the Second Floor Lobby from 9:00 A.M. to 2:30 P.M. The Café accepts MasterCard, VISA, and American Express credit and debit cards.

Free parking for patients and visitors is conveniently located on Kennedy Drive (Lots C-1, C-2 and Lot I).

A Chaplain is available Monday through Friday and on-call at other times to offer spiritual and emotional support. Our chapel, located on the first floor, Room 1D145, is open at all times for you and your visitors.

If you would like to see a Rabbi, Priest, or Clergy of any faith, please call the Pastoral Services Office at (747) 210-3080.

Let us know how we can improve your stay at Olive View-UCLA Medical Center.

If you have questions or concerns about your care, if possible, you should speak first to your doctor or nurse.  Be as specific as possible about your concerns and ask how your complaint can be resolved.    If you don’t believe your problem has been addressed, our Patient Service Center Office can assist you.  The Patient Service Center is located on the second floor in Room 2D101. The telephone number is (747) 210-3800. Staff is available to help customers Monday through Friday between 8:00 a.m. and 4:30 p.m.

As a patient at Olive View-UCLA Medical Center, you have certain rights and responsibilities. Click here to read about those rights and responsibilities. (Link would connect to the following information.)

Patient Rights

As a patient you have the right to:

  1. Impartial access to available medically indicated treatment, regardless of race, creed, sex, national origin, or sources of payment for care.
  2. Considerate and respectful care.
  3. Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will see you.
  4. Receive information about your illness, the course of treatment and prospects for recovery in terms that you can understand.
  5. Receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse their course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in this treatment, alternative courses of treatment or non-treatment and the risks involved in each and to know the name of the person who will carry out the procedure or treatment.
  6. Pain management.
  7. Reasonable responses to any reasonable requests made for service.
  8. Refuse care, treatment, and services.
  9. Written information, if you are an adult patient, about your right to accept or refuse medical or surgical treatment including foregoing or withdrawing life-sustaining treatment or withholding resuscitative services.
  10. Leave the hospital even against the advice of physicians, except when limited by law.
  11. Form advance directives and appoint a person to make health care decisions on their behalf, to the extent permitted by law. The person selected to make the decisions for the patient may be the patient’s guardian, next of kin, or legally authorized responsible person. The legally authorized representative shall have the same rights as the patient if a physician finds the patient to be incompetent and medically incapable of understanding or providing an informed consent to proposed treatments or procedures.
  12. Have all Patient Rights apply to the person who may have legal responsibility to make decisions regarding medical care on your behalf.
  13. Full consideration of privacy concerning the medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be advised as to the reason for the presence of any individual.
  14. Confidential treatment of all communications and records pertaining to your care and your stay in the hospital. Written permission shall be obtained before your medical records may be made available to anyone not directly concerned with the case.
  15. Reasonable continuity of care and to know in advance the time and location of an appointment as well as the identity of persons providing their care.
  16. Advised if hospital/personal physician proposes to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects.
  17. Be informed on continuing health care requirements following discharge.
  18. Expect reasonable safety in areas controlled by hospital staff.
  19. Be free from physical or mental abuse and corporal punishment.
  20. Be free from restraints or seclusion of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff. Restraint or seclusion may only be imposed to ensure the immediate physical safety of the patient, staff member, or others and must be discontinued at the earliest possible time.
  21. Examine and receive an explanation of the bill regardless of source of payment.
  22. Know which hospital rules and policies apply to patients’ conduct while a patient.
  23. A copy of the contents of your their medical record, to the extent permitted by law. Olive View-UCLA Medical Center charges a per page fee for copies of medical records. Patients have the right to duplicate their records after signing a Release of Information form. You also have the right to expect confidential treatment of all communications and records pertaining to their medical care and must give written permission if records are to be made available to anyone not directly concerned with your care.
  24. Designate visitors of your choosing, if you have has decision-making capacity, whether or not the visitor is related by blood or marriage.
  25. Have your cultural, psychological, spiritual, and personal beliefs and preferences respected.
  26. Have the hospital accommodate your desire for pastoral and other spiritual services.
  27. Address grievances concerning these rights or any other policy or procedure of the hospital agency or government body having jurisdiction over this facility.
  28. File complaints or grievances. Complaints are handled by the Customer Service Department.

Patients have the right to schedule an interview with a licensing or credentialing agency listed below:

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd
Oakbrook Terrace, IL 60181
Fax: (630) 792-5636
complaint@jointcommission.org

Institute for Medical Quality
221 Main Street, Suite 210
San Francisco, CA 94105
Phone: (415) 882-5151
liacopi@img.org

Dept. of Health and Human Services
Centers for Medicare and Medicaid Services
7500 Security Blvd. Mail Stop S2-12-25
Baltimore, Maryland 21244-1850
Phone: (800) 633-4227

California Dept. of Public Health
Licensing and Certification Division
Information Hotline: (800) 236-9747

Patient Safety Hotline
County of Los Angeles - Health Service Administration
(213) 989-SAFE (7233) or (800) 611-4365

Patient Responsibilities

As a patient at Olive View-UCLA Medical Center, you have the responsibilities for:

  1. Providing, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to their health. You have the responsibility to report unexpected changes in your condition to the responsible health care provider.
  2. Making known whether they understand contemplated courses of action and what is expected of them.
  3. Your actions if treatment is refused or if instructions of the physician are not followed.
  4. Following the treatment plan recommended by the health care provider primarily responsible for your care. This includes following instructions of allied health staff as they carry out the plan of care and implement the physician’s orders, and as they enforce applicable hospital rules and regulations.
  5. Being considerate for the right of other patients and hospital personnel and for assisting in the control of noise, smoking and the number of visitors. Patients are responsible for being respectful of the property of other persons and of the hospital.
  6. Following hospital rules and regulations affecting patient care and conduct.
  7. Assuring that the financial obligations of their health care are fulfilled as promptly as possible.

 

SOURCE: Title 22 of the California Code of Regulations and The Joint Commission.

Olive View-UCLA Medical Center Outpatient Pharmacy

Prescription Drop off Window Hours:
Monday - Friday - 7:30 a.m. - 6:00 p.m.
Saturday and Sunday - 8:30 a.m. - 4:00 p.m.

Prescription Pick Up Window Hours:
Monday - Friday - 7:30 am. - 8:00 p.m.
Saturday and Sunday 8:30 a.m. - 4:30 p.m.

Pharmacy Phone Number:  (747) 210-3066

Pharmacy Refill Request Number:  (800) 500-1853

Family and friends are an important part of the patient care experience and we encourage you to have family and friends visit you during your stay at Olive View-UCLA Medical Center.

The hospital’s general visiting hours are 10:00 A.M. to 8:00 P.M., although some units visiting hours may vary, as listed below. Visitors are limited to two at any one time, unless specific exceptions are authorized by the patient’s provider.

General Adult Medical-Surgical Wards

Daily visiting hours for the General Adult Medical-Surgical, Step-Down, and Post-Partum Units are 10:00 A.M. to 8:00 P.M. Exceptions may be granted on an individual basis at the discretion of the Charge Nurse or Nurse Manager on the Unit. Children under the age of 12 years old are permitted to visit patients in these units, but must be accompanied by a responsible adult at all times.

Intensive Care Unit

Visiting with patients in the Intensive Care Unit (ICU) is encouraged. Visitors may visit at any time. Visitors may be asked to leave during shift changes (7:00 A.M. to 8:00 A.M. and 7:00 P.M. to 8:00 P.M.). Children under the age of 12 years may visit patients in the ICU at the request of the patient and if they are supervised by an adult. Visitors may be asked to leave the unit during medical emergencies or procedures involving any patient in the Unit, and/or during clinical rounds or if having visitors will negatively affect the patient’s care. Please check with the ICU staff before entering a patient’s room to make sure the patient is stable to receive visitors.

TB/Infectious Disease Unit

Visiting hours for the TB Unit are 10:00 A.M. to 8:00 P.M. and all patients may receive visitors with the guidelines set forth. Children under 14, the elderly and immuno-compromised persons are strongly discouraged from visiting, due to their increased susceptibility to infectious disease. Children five years and under are not permitted as visitors to the unit. Visits should occur outside in the “Healing Garden”, whenever possible, as it is safer for preventing transmission of TB. No visitors will be permitted in patient’s room during cough-inducing procedures. Visitors may be restricted at any time if the visitors are deemed to disrupt patient care.

Pediatric Ward

Parents are encouraged to stay with their hospitalized child and are urged to participate in the care activities under the direction of and at the discretion of the patient’s nurse. Visiting hours in the Pediatric Inpatient Unit are 10:00 A.M. to 8:00 P.M.; however parents, siblings over the age of two, and grandparents may visit at any time.

All visitors to Pediatric patients must be approved by the patient’s parents or guardian. The patient’s parent or guardian may identify other visitors who may stay overnight with the patient, as long as that person is over 21 years old and prior arrangements have been made with the nurse. Visitors or siblings under the age of 18 may not stay at the bedside overnight.