QUESTION 1: WHERE CAN WE SERVE A SUBPOENA?
For a listing of our facilities Health Information Management units, please click here.
Please note that the following facilities have consolidated their Release of Information locations, and require subpoenas to be delivered to their main location.
- Glendale & San Fernando Health Centers subpoenas are to be delivered to Mid Valley Comprehensive Health Center.
- Torrance & Wilmington Health Center subpoenas are to be delivered to Long Beach Comprehensive Health Center.
QUESTION 2: WHO DO WE CONTACT TO CHECK ON THE STATUS OF A REQUEST?
Please contact the location where the request was submitted to in order to check on its status. For a listing of our facilities contact numbers, please click here.
QUESTION 3: WHAT IS YOUR PROCESSING TIMEFRAMES FOR PATIENT INITIATED REQUEST?
Depending on the nature and content of the request, we usually process patient or patient’s representative disclosure request within 15 days after receiving a complete and accurate written request.
QUESTION 4: WHAT ARE YOUR FEES FOR ATTORNEY REQUEST FOR MEDICAL RECORD?
We charge a $15.00 flat fee for attorney request for medical records.
QUESTION 5: HOW CAN MY CLIENT OBTAIN A FREE COPY OF THEIR MEDICAL RECORD?
Copy fees may be waived if the request is for relevant portions of a patient’s record to support an appeal regarding eligibility for a public benefit program. A written request and proof that the records are needed to support the appeal are required to waive the fee.
Reference: CA Health & Safety Code, Chapter 1, 123110 (d) to (f)
QUESTION 6: WHO DO WE CONTACT FOR BILLING RECORDS?
Consolidated Business Office
5555 Ferguson Dr. Suite 310-40
Commerce, CA 90022
If you need further assistance, please use the patient information tools that are located to the left of this page or contact your local Health Information Management office.