With so many patients anxious and afraid of the new pandemic illness, how do we create a brand new process that is safe, Welcoming, and easy to understand for the thousands of patients who need testing? San Fernando Valley Health Center Group stepped up, using a Continuous Improvement model of trial and error were able to increase their capacity, work around various awkward parking lot areas, and vastly increased their capacity to test thousands of patients. In April, Mid Valley tested 67 patients. By July, they were able to test 1456 patients! Amazing work – and a fun read about all the things they did to create an ideal process at their two facilities! read more