Reporting Quality Concerns

header-title-decorationReporting Quality Concerns

Quality Improvement & Patient Safety Related Concerns 

QIPS works with the Health Service hospitals and comprehensive clinics to respond to patient safety concerns.   

If the facility in question is within the Health Services jurisdiction you may report a patient safety concern to QIPS using our hotline phone number (213) 288-7233 or email address patientsafety@dhs.lacounty.gov.   You should hear from us within 3 business days. 

 Los Angeles County facilities within DHS jurisdiction are as follows: 

HOSPITALS 

  1. LAC+USC Medical Center
  2. Harbor-UCLA Medical Center
  3. Olive View-UCLA Medical Center
  4. Rancho Los Amigos National Rehabilitation Center

CLINICS 

  1. Antelope Valley Health Center
  2. Bellflower Health Center
  3. Curtis R. Tucker Health Center Adult Clinic
  4. East Los Angeles Health Center
  5. East San Gabriel Valley Health Center
  6. Edward Roybal Comprehensive Health Center
  7. El Monte Comprehensive Health Center
  8. Glendale Health Center
  9. H. Claude Hudson Comprehensive Health Center
  10. High Desert Regional Health Center
  11. Hubert H Humphrey Comprehensive Health Center
  12. La Puente Health Center
  13. Littlerock Community Clinic
  14. Long Beach CHC

If we are not able to help you, you may also contact the agencies below: 

Los Angeles County Department of Public Health 
COVID-19 Related Concerns
Customer Call Center: (888) 700-9995 (M-F 8:00 a.m. – 5:00 p.m.)  or
file a concern online:  http://publichealth.lacounty.gov/media/Coronavirus/ 

The California Department of Public Health (CDPH)  
COVID-19 General Information Line – Public Questions and Resources:  

1-833-4CA4ALL (1-833-422-4255)
(M – F 8 a.m. to 8 p.m. PDT and Sat/Sun 8 a.m. to 5:00 p.m. PDT) 

For health-related complaints from the public regarding agencies other than CDPH. 
Call (916) 558-1784 or use the link www.cdph.ca.gov 

Joint Commission Office of Quality Monitoring 

The public may contact the Joint Commission’s Office of Quality Monitoring to report any concern or make a complaint about a health care facility that is accredited by the Joint Commission by calling (800) 994-6610 or emailing: complaint@jointcommission.org. 

California State Medical Board 

Medical Doctors are licensed and regulated by the Medical Board of California. Specific concerns regarding Medical Doctors may be reported to the Medical Board of California. 

Call (800) 633-2322 or use the link www.mbc.ca.gov 

 

**PLEASE BE ADVISED THAT THIS WEB SITE IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT AN OFFICIAL SITE FOR LODGING FORMAL PRE-LITIGATION CLAIMS, SERVICE OF PROCESS, OR OTHER OFFICIAL NOTICES AGAINST THE COUNTY, OR THE DEPARTMENT OF HEALTH SERVICES, OR ITS OFFICERS OR EMPLOYEES. WHILE WE WILL TRY TO RESPOND TO COMMUNICATIONS SENT TO US, WE CANNOT GUARANTEE ANY RESPONSE WILL BE MADE OR A SPECIFIC TIME FRAME. NOR WILL ANY COMMUNICATION BE DEEMED A FORMAL CLAIM OR SERVICE OF PROCESS. ANY SUCH FORMAL CLAIMS OR NOTICE MUST BE SUBMITTED DIRECTLY TO: EXECUTIVE OFFICE OF THE BOARD OF SUPERVISORS, ROOM 383, KENNETH HAHN HALL OF ADMINISTRATION, 500 W. TEMPLE ST., LOS ANGELES, CA 90012.