Los Angeles County provides specialty care services for My Health LA (MHLA) participants at Health Services facilities. eConsult is a HIPAA secure, web-based platform that allows referring CP clinic providers to consult electronically with County specialists for timely, coordinated specialty care services. These specialists are located within Health Services medical facilities County-wide. Click here to access the eConsult system.
New eConsult User Accounts can be requested from within the eConsult platform starting 7/12/2021. Requests will need to be submitted by your agency’s Organization Administrator (OrgAdmin). If your agency currently does not have an OrgAdmin, a request to create a new OrgAdmin or to add this system privilege to a current user can be submitted to the Enterprise Help Desk at HelpDesk@dhs.lacounty.gov, attention: eConsult Team. Please complete the attached eConsult User Account Application Form and within the “details” section indicate “Add OrgAdmin privileges”.
Important notification: Please remember that the process for any eConsult requests related to the Health Services are to be submitted directly to the Health Services helpdesk at HelpDesk@dhs.lacounty.gov. Do not send these to L.A. Care.
If you are experiencing difficulties, we encourage the MHLA CPs to submit a request for assistance. Start with submitting a ticket with the Health Services Enterprise Help Desk by calling (323) 409-8000 or by e-mail to Helpdesk@dhs.lacounty.gov.
The following resources are designed to provide CP guidance for the eConsult system. For further technical assistance, contact the Health Services Help Desk.
- Job Aid-Changing Profile Info
- Job Aid-Checking the Status of Your eConsult
- Job Aid-Closing an eConsult (PCP)
- Job Aid-Creating and Using Templates
- Job Aid-Fax to Scan
- Job Aid-Ordering Advanced Diagnostics
- Job Aid-Resubmitting an eConsult (PCP)
- FAQ on eConsult
- Patient’s Guide to eConsult
- Individual Facility Radiology Contact Numbers
- Consult Video Tutorial
- eConsult Recorded Training for Referral Coordinators
- eConsult Referrals Call Recorded Training 5-18-2022
- DHS Specialties Live in eConsult (Updated 1/30/2023)
- Job Aid – Sending eConsults On Medi-Cal Ineligible Patients Who Are Over 50 Years Old
Ordering of Positive Airway Pressure DME
Process for Ordering a CPAP Machine
To order a CPAP machine for a MHLA patient with concern for OSA, the Community Partner (CP) must fill out the MHLA CPAP Request Form once the sleep study report is obtained from Health Services. DME fulfillment must be completed within 12 months from the date of the sleep study report. CPs must return this form with a written prescription for a CPAP machine from the CP Primary Care Provider to the Health Services vendor, Calox, via secure email, to: firstname.lastname@example.org. Please contact your Program Advocate if you have any questions.
Temporary Process for Ordering APAP Machine Due to Covid-19
The COVID-19 pandemic has affected every aspect of the healthcare system including Health Services ability to offer in-lab sleep studies. CMS has offered a waiver allowing ordering of the Automatic Positive Airway Pressure (APAP) machine without a formal study for select high-risk patients. That process is being applied to My Health LA patients too.
Under the process, eConsult remains the pathway for requesting evaluation for any patient with concern for OSA. A Health Services specialist will screen the patient and then the sleep lab will make a recommendation if a patient is eligible for an APAP machine and send a message to the CP provider via eConsult. Then the CP orders the APAP machine for a MHLA participant by filling out the MHLA APAP Request Form. APAP machines are only available to MHLA participants who are clinically eligible and interested (Health Services Specialists will make those determinations and initial phone calls).
Special Instructions: Before ordering the APAP, clinics must agree to call the MHLA participant twice in the first month after receipt of APAP machine and document if patients are compliant with use and if they have any other needs. The first call should be two weeks after patient receipt of the DME and the 2nd call should be one month after receipt.
Community Partners must return the APAP Request Form with a written prescription and the sleep medicine note/letter for a APAP machine from the CP Primary Care Provider to the Health Services vendor, Calox. Please send the form and associated documents via secure email to: email@example.com.
If you have questions about the evaluation process, please submit them via eConsult. For questions after the patient has received the DME, please contact Calox directly.
Community Partners’ Request for Medical Records at Health Services Hospitals
The MHLA Program works with all Health Services hospitals and clinics to streamline the process for all Community Partners (CPs) to obtain medical records following a participant’s visit to a Health Services medical facility. No patient authorization is required to request or obtain medical records from Health Services. The following two fact sheets outline this process.