Olive View Medical Center has reached out to My Health LA to inform us that many Community Partners have submitted therapy plans that have become delinquent, with the longest outstanding plan dating back to 2018. On May 4th, MHLA has reached out to CPs requesting that referring physicians approve the relevant plans in eConsult; there are 195 outstanding therapy plans at the time of writing these articles, and DHS has received only 35 signed plans in return. As a reminder, upload and processing can be done via fax or eConsult, with the latter being preferable.
For our CPs, please review delinquent therapy plans that are pending your attention and approval. Title 22 and CMS regulations require that therapy plans of care are to be signed within 30 calendar days of the therapist assessment by the referring provider; CPs will need to go into eConsult and note either the approval or denial of each pending plan of care.
Once DHS receives the signed plan of care, DHS will schedule the patient for therapy follow-up appointments. Once these follow-up appointments are scheduled, referring providers should review and approve these care plans within five (5) business days to prevent further delays in the MHLA program participant in starting their needed therapy treatment. Any plans of care not received within thirty (30) days will result in the discharge of the patient from therapy services.