Requesting Services

header-title-decorationRequesting Services

Requesting services is easy.  You can let our staff know your preferred language at any time, for example:

  • When making an appointment.
  • When checking in to your appointment.
  • During your doctor visit.
  • When being discharged.
  • When picking up or dropping of medications.

If you need help in your language or need aids and services for people with disabilities, like documents in braille and large print, call the facility where you get your healthcare from the phone numbers listed below. These services are free of charge.

Hospitals

Contact the Language Center of your hospital to get information on services available.

Harbor-UCLA Medical Center (424) 306-8440
Los Angeles General Medical Center (323) 409-5533
Olive View Medical Center (747) 210-3411
Rancho Los Amigos National Rehabilitation Center (562) 385-7428

Health Centers

Contact your local Patient Relations office of your health center group to get information on services available.

Coastal (562) 753-2300
East Los Angeles (323) 362-1010
High Desert (661) 471-4000
Martin Luther King Jr. (424) 338-1000
Metro (213) 699-7000
San Fernando Valley (818) 627-3000
San Gabriel Valley (626) 434-2500
South Los Angeles (323) 897-6000

Looking for your specific health center?  Click here.

Thank you for letting us help with your language needs!

 

Language Resources for Health Plan Members

Language access services are available to all of our patients regardless of health insurance status, ability to pay or immigration status.  We are here for you.

Interpreting services are offered three different ways: Over the phone, by video (called Video Remote Interpreting or VRI) and In-person.

If you have insurance, your health plan can also assist in coordinating language access resources for you.  Here you will find information about the services available under your health plan.

LA Care Plan Members

Call Member Services at (888) 839-9909 (TTY 711). Member Services is available 24 hours a day, 7 days a week, including holidays.

Click on this link for more information:

LA Care Interpretation & Translation Website

Health Net Plan Members

Call Member Services at (800) 675-6110. Representatives are available 24 hours a day, 7 days a week, including holidays.

Click on this link for more information:

Health Net Language Assistance Website

Molina Healthcare

Call Member Services at (888) 665-4621.  Representatives are available Monday through Friday, from 7:00 am to 7:00 pm.

Molina Healthcare Language Assistance Services Website