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For Our Patients

For Our Patients

Change Your Medical Home with Your Health Plan
    Health Net:
Contact Member Services at (800) 675-6110, TTY/TDD (800) 431-0964 or click here.
    L.A. Care Health Plan:
Contact Member Services at (888) 839-9909, TTY/TDD (866) 522-2731 or click here.
 

Change Your Health Plan
     
Click here to for the Medi-Cal Managed Care Choice Enrollment form on the California Department of
     Health Care Services Medi-Cal Managed Care Health Care Options site.

Referral to Specialty Services
Your medical home coordinates referrals to DHS specialty services. Click here, click on “Find Clinic / Hospital” on the Los Angeles County Department of Health Services site, click on a facility or clinic then click on “Provider Directory” for a list of specialty services and campus maps. For the status of an existing referral from your provider, contact the Appointment Service Center at (855) 521-1718.

Find In Network Pharmacy
      Health Net:
Contact Member Services at (800) 675-6110 or click here.
     
L.A. Care Health Plan: Contact Pharmacy Services at (888) 839-9909 or click here.

Questions about Your Benefits
     Health Net:
Contact Member Services at (800) 675-6110 or click here.
     L.A. Care Health Plan:
Contact Member Services at (888) 839-9909 or click here.
     
L.A. Care Health Plan/PASC-SEIU: Contact Member Services at (888) 839-9909 or click here.

Submitting a Complaint      
    Click
here for Department of Health Services Patient Rights and Responsibilities.
    
Health Net: Contact Member Services at (800) 675-6110, click here for a description of the process,
    and click
here for the forms.
    
L.A. Care Health Plan: Contact Member Services at (888) 839-9909, fax at (213) 438-5748, click here for a
    description of the process,and click
here for the forms.

Health Education Materials
    Health Net:
Contact Member Services at (800) 675-6110, the Health Education Information Line
    at (800) 804-6074 or click
here.
    L.A. Care Health Plan: Contact Member Services at (888) 839-9909 or click here.

Eligibility or General Questions
    Health Net:
Call Enrollment Services at (800) 327-0502, click here for a general overview of Health Net
    or click
here for enrollment information.
    
L.A. Care Health Plan: Call Enrollment Services at (888) 452-2273 or click here.

Cal MediConnect Questions
    
Click here.